Get help from support
How to reach the team, what to include so we can help quickly, and what to check first.
Our team is available around the clock by email, live chat, Telegram and WhatsApp. Use the contact form, or email hello@kubana.cloud.
Help us help you faster
Include:
- The email address of your Kubana account.
- The resource: app, server or domain name, and its project.
- What you did, what you expected and what happened instead. Copy any error message exactly.
- When it happened, with your timezone.
- For App Platform, the failing deployment and its build log. For servers, what the Metrics and Activity tabs show.
Never send secrets
We'll never ask for your password, two-factor codes, approval codes, private SSH keys or API secrets. Don't include them.
Check first
- Kubana system status: is there an ongoing incident?
- Product troubleshooting: App Platform deploy problems, Payment problems.
- The frequently asked questions below.
Moving from another provider
We help with migrations for free. Tell us what you run today and where, and we'll plan the move with you.
Last updated 19 October 2026 · Something missing or wrong? Tell us