Privacy Policy
Last updated: December 2, 2025
Your privacy matters to us. This Privacy Policy explains how Kubana Cloud, owned by Mirai Technologies Burundi, collects, uses, stores, and protects your personal information. By using the Services, you consent to the practices described here.
1. Information We Collect
1.1. Information You Provide
- Name, email address, phone number
- Billing details and payment information
- Support inquiries and account login details
1.2. Automatically Collected Information
When using Kubana Cloud, we may collect:
- IP address, device and browser type
- Activity logs (login, API usage, server operations)
- Performance metrics and error logs
1.3. Service Data (Your Content)
This includes files, databases, backups, configurations, system images, snapshots, and logs. This data is processed only to operate the service. We do not access your Content unless required for technical support you request, or required by law.
| Data | Purpose | Retention |
|---|---|---|
| Account & contact info | Service delivery, support, billing | Until account deletion |
| Payment details | Transaction processing | As required by law |
| Usage & activity logs | Security, operations, improvements | Per operational policy |
| Your hosted content | Operate cloud services | Per your plan and requests |
2. How We Use Your Information
We use your information to:
- Provide and operate cloud services
- Customize your user experience
- Process payments and send invoices
- Maintain security and prevent fraud
- Improve the platform
- Communicate updates, alerts, and support notices
We do not sell your data.
4. Data Sharing
We may share your data only with payment processors, SMS/email providers, security and monitoring tools, and legal authorities if required. We do not share data for advertising purposes.
5. Data Storage and Security
Kubana Cloud uses encrypted servers, access controls, secure VPC environments, automated monitoring, and regular security audits. Your Content stored in our servers remains confidential.
6. Data Retention
We retain account information until your account is deleted, billing records as required by law, and backups according to your selected plan. You may request account deletion at any time.
7. Your Rights
Depending on your region, you may have rights to access your data, correct inaccurate information, request deletion, request a copy of your data, and object to certain processing. Contact us at hello@kubana.cloud.
8. International Data Transfers
Your data may be processed in Africa, Asia, Europe, North America, and Oceania. We ensure adequate protections for international transfers.
9. Third-Party Services
Some features integrate with third-party technologies (e.g., payment gateways, DNS providers). Their privacy practices are governed by their own policies.
10. Changes to This Policy
We may modify this Privacy Policy from time to time. Changes will be posted on this page.